If products are faulty or damaged we will offer a replacement or refund. Please return the product with it's original packaging stating the reason for return. We will also refund postage costs. If you have tried the product and are unhappy with the results, then please contact us via email to ensure that you are using the correct and appropriate product for your skin's needs. It is also imperative that you follow the directions given.
Some of the products we sell may have temporary side-effects for some people and these are usually resolved after a few weeks of use. We offer advice by e-mail and telephone if you need help choosing the right products before you buy. We will not refund or replace products that have been used or opened for hygiene reasons.
If you have a reaction to a product, then please tell us and we will inform the manufacturer of the product so that they can update their adverse incidents of the product. Completing an Adverse Reaction Form is the preferred route. We will not however refund against such a product that you have shown sensitivity to, unless by prior arrangement with us.
It is OK to change your mind! If you wish to cancel your order, then please email as soon as possible to firstname.lastname@example.org. If your order has not been dispatched, you will receive a refund of your payment, minus a 10% administration fee. If your order has already been dispatched, you will need to return it to us, using a secure service such as Special Delivery or courier at your expense. When we receive it, we will refund your payment, minus our postage costs and a 10% administration fee.
VAT is included at 20% in the displayed price if this is applicable.
Pre Pay Scheme
The Qaesthetics pre pay scheme is run as a service for clients to prepay for their treatments or as a gift for someone else. The maximum amount you can put into your account is £500. NO interest is payable . All money will be refunded if treatment is not taken up after 6 months , less an administrative charge of 5%.
The Loyalty scheme is run as a service and can be withdrawn at any time without notice. Collected points will be honoured for 6 months if the scheme is withdrawn. Loyalty points must be redeemed within 6 months .
Price Match Promise
Terms & Conditions
We will try to match a competitor’s price for a product under the following conditions:
NB) The competitor must be a genuine UK registered business or company and also be a VAT registered company. We do not price match against unregistered businesses or online auction houses.
1) We will require proof of the competitors lower price, either a quote or a reference to their website.
2) The competitor’s product must be available to purchase online. We will not match prices for products only available to buy on-site / in clinic. We do not price match auction sites such as eBay.
3) Delivery costs will be taken into consideration. If a competitor’s price does not include delivery charges, then these will be added to the product price to give the new competitors price. If this is still lower we will endeavour to price match.
4) We do not offer to beat a price. We will try to match it but we are not obliged to do so .
5) A competitor’s product must be available in stock and ready to purchase immediately. We will not price match on products that are out of stock.
6) We will price match against competitor’s online advertised prices. We will not price match against further discounts offered by that competitor. We will not match promotional offers.
7) We constantly monitor our prices and those of our competitors. However, there may be some occasions where a competitor suddenly drops the price of a product. We will price match against competitor’s prices that have been sustained for at least one week.
8) Not withstanding the above conditions, there may still be occasions where we are unable to match a competitor’s price, or a competitor’s price may be unrealistic, or being sold at a loss-price. We reserve the right to refuse to price match and will inform you of the reasons for this decision.
Priority Delivery is sent by Royal Mail 2nd Class Recorded and will require a signature and costs £1.95 regardless of the size of your order. This service takes 2-5 working days. Orders placed using Priority Delivery will be processed before all free delivery orders.
Any orders over £200 will qualify for free P&P, which will be sent via a signed for service.
If you are not in to sign for your order then a card will be left informing you that your parcel has been taken to your local Post Office depot. You can arrange to collect it from there, or you can arrange a redelivery with your depot. Post Office depots hold parcels for 14 days before returning them to us. If your parcel is returned to us as "not called for", which means that nobody collected it from the local depot or arranged redelivery, then we will treat this as a cancelled order and we will make a charge not exceeding 20% of the order value to cover costs we have incurred in receiving your payment, sending your parcel and paying for the return.
We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder. Your order will usually arrive within 2-3 days of it being placed, so if you are expecting an order to be delivered and it has not arrived, then please check with your local depot to see if they are holding it for you.
As part of our efforts to maintain a "greener" environment, we try to recycle some packing materials where possible, such as bubble wrap, polystyrene peanut chips and cardboard boxes. Please be assured that your parcel will be properly packaged, even if some materials have been recycled. We hope that you won't be offended or have any objections to this. If any products are damaged or broken when they arrived please contact us on 0844 567 9520 or email email@example.com
We will replace lost orders in full.* Please contact us if you believe your item has been lost in the post. We will give you a tracking number for your item - please check that your depot is not holding your item. Please note that it can take up to 10 working days to deliver your order, longer during busy periods such as Christmas.
*NB): If you believe your item is lost please contact us. We will check the delivery address that you supplied with you. If you have entered any part of your delivery address incorrectly on your order, including the postcode, then we are not able to claim against the loss with Royal Mail, and consequently cannot refund/replace your order. We use the address for delivery that you supply, so you must ensure that your delivery address and postcode is 100% correct. Please enter the digits carefully! If you are unsure of your delivery postcode, then check online at www.royalmail.com using their online postcode checking facility.
If an item is in stock it will usually be posted to you the same, or next day. If an item is out of stock, it will usually be posted within 5 working days of your order being placed. You should expect your delivery within 10 days of placing your order. However, during especially busy periods of the year such as Christmas, please allow 15 working days for your order to reach you. If you have not received your order within 10 working days of payment, then please email and we will track your order.
The Data Protection Act
In accordance with the Data Protection Act, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any other third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.
Should you purchase one of our products, we do not retain any payment details pertaining to the purchase however, we reserve the right to contact you in future regarding products and/or services provided by ourselves that we feel may be of interest to you.
If you provide feedback on our website we will only use it to develop and improve the site. We will keep the actual feedback for six months after which it will be deleted but analysis of feedback may be kept.
This privacy statement only covers the Online website at www.qaesthetics.co.uk It does not cover links within this site to other websites.
This site has security measures in place to protect the loss and alteration of information under our control. For obvious reasons we are unable to say what they are. We have no access to credit card details as our online payment system is a link direct with the credit card processing company and not the website. All enquiries regarding credit card transactions must be referred to your credit card company or bank.
Changes to the policy
If you have any questions about this privacy statement or the practices of this site, you can contact us at firstname.lastname@example.org